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DELIVERY

 

We aim to get your order to you within 5-7 days, however delivery times are not guaranteed.

Orders placed at weekends will be processed on a Monday, or the next working day following a Bank Holiday. Orders received after 3pm will be processed the next working day. Once your order is on it’s way, we will send you an email confirmation to let you know it’s on its way.

We apologise if your delivery is delayed due to problems which are beyond our control. We cannot be held liable for delays beyond our control.

Delivery of goods will be sent to the address provided by you on the order. Please ensure the delivery address you have entered is correct, as we cannot accept responsibility if the delivery address you have provided is incorrect.

We are unable to accept responsibility for any parcels reported as missing if you have provided an alternate delivery option to the courier.

 

Our standard delivery charge is £3.95.

 

Free delivery on orders over £50

 

We deliver to UK mainland only

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RETURNS

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We do hope you are happy with your purchase from Scarlabelle Home.

If for any reason you are not happy with your purchase, please return it to us unused and in perfect re-sellable condition including the original packaging within 14 days for an exchange or full refund of the purchase price.

 

Please note, sale items are non refundable.

 

For our returns address, please contact us by email at; hello@scarlabellehome.co.uk.

 

Please note that we are unable to refund the original shipping fee.

You are required to pay the return postage costs unless the goods received were faulty.

 

Please ensure the parcel is packaged adequately to ensure the items are not damaged in transit. We recommend that you use an insured, registered delivery service and keep the receipt, as we cannot accept liability for goods lost or damaged in transit.

 

All refunds are processed within 72 hours once the goods are received and can take up to 7-10 days for the refunded money to be returned to your account.

 

If your order arrives damaged please take photos of the item and packaging and send them to us at; hello@scarlabellehome.co.uk so we can discuss returns and refunds. Please ensure you contact us within 48 hours of delivery to advise us of damaged items. We cannot accept returns reported after this time.

 

 

CANCELLING YOUR ORDER

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If you wish to cancel your order, please email us at; hello@scarlabellehome.co.uk as soon as possible after placing your order and we will issue a refund, providing your order has not been shipped. If your order has already been shipped by the time you contact us, you will have to follow the usual returns procedure.

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PRE ORDERS

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From time to time, we may offer a pre order option on a selection of products, which are due in stock. If you chose to pre order an item alongside items that are in stock, we will only ship the entire order once all the items are in stock.

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If you have any questions regarding this please contact us at; hello@scarlabellehome.co.uk.

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PRICING & DESCRIPTIONS

 

All prices on our website are correct at the time of publication. Prices may be changed at any time without notice.

Product descriptions and measurements are approximate and provided in good faith. These should only be used as a guide.